Privacy Policy — HIBO UAE

Last updated: 12.02.2026.
This Privacy Policy describes how AIGEN FOOD SUPPLEMENTS TRADING CO. LLC (“HIBO”, “we”, “our”, “us”) collects, uses, and protects personal information when you visit or make a purchase from our website.

Legal entity:
AIGEN FOOD SUPPLEMENTS TRADING CO. LLC
Business Bay, Westburry Tower 1, Office 301-127
Dubai, United Arab Emirates
Email: info@hibo.pro

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal information you provide

When you interact with our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Account login details
  • Order history
  • Messages sent via forms, chat or email

Automatically collected information

When you browse our website, we automatically collect:

  • IP address
  • Browser type and device data
  • Pages viewed and time spent
  • Cookies and tracking technologies
  • Referral sources

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Send order confirmations and updates
  • Manage your account
  • Improve website functionality
  • Detect fraud and maintain security
  • Send marketing communications (if you opt-in)
  • Analyze website traffic and performance

We only process personal data where we have a lawful basis to do so.

3. Marketing Communications

With your consent, we may send:

  • Email newsletters
  • Promotional offers
  • WhatsApp messages
  • Product updates

You can unsubscribe at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us at info@hibo.pro

We do not send marketing without consent where required by law.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart and login active
  • Understand user behavior
  • Measure marketing performance
  • Personalize content

We use tools such as:

  • Google Analytics
  • TikTok Pixel
  • Shopify analytics

You can control cookies via your browser settings. Disabling cookies may affect website functionality.

5. Sharing Your Information

We do not sell your personal data.

We may share data with trusted service providers who help operate our business:

E-commerce platform

  • Shopify Inc.

Payment providers

  • Shopify Payments
  • PayPal
  • Apple Pay
  • Google Pay

Payment data is processed securely by these providers and is not stored on our servers.

Logistics providers

  • Aramex
  • DHL

Used only for order fulfillment and delivery.

Marketing & analytics tools

  • Google Analytics
  • TikTok
  • Email marketing platforms
  • WhatsApp messaging tools

All partners are required to handle data securely and only for specified purposes.

6. International Data Transfers

Your information may be processed outside the UAE, including in the EU, UK, or USA, by our service providers.

We ensure appropriate safeguards are in place for cross-border data transfers in accordance with applicable laws.

7. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Legal obligations
  • Accounting requirements
  • Customer support
  • Fraud prevention

When data is no longer needed, it is securely deleted.

8. Data Security

We implement technical and organizational security measures including:

  • SSL encryption
  • Secure servers
  • Restricted access controls
  • Payment tokenization

However, no system is 100% secure. By using our site, you acknowledge this risk.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Withdraw consent
  • Object to processing
  • Request data portability

To exercise any rights, contact: info@hibo.pro

We will respond within a reasonable timeframe.

10. Children’s Data

Our products are cosmetic and generally safe for all ages, but our website and services are intended for individuals 18 years or older for purchasing purposes.

We do not knowingly collect personal data from children without parental consent.

11. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices.

Please review their policies separately.

12. Policy Updates

We may update this Privacy Policy periodically.

The latest version will always be posted on this page with the updated date.

Continued use of the website constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or requests:

AIGEN FOOD SUPPLEMENTS TRADING CO. LLC
Dubai, UAE
info@hibo.pro