Shipping & Returns — HIBO UAE

Shipping Information

We deliver across the United Arab Emirates using trusted courier partners.

Delivery timelines

  • Weekdays: delivery within 2–3 business days across the UAE
  • Weekend orders: orders placed from Friday 2 PM onwards, Saturday, or Sunday will be processed on Monday and delivered starting Tuesday

If you have an urgent delivery request, please contact us at info@hibo.pro and we will do our best to assist.

Shipping fees

  • Dubai: 25 AED
  • Other Emirates: 25 AED
  • International shipping: calculated at checkout based on destination

All orders are shipped via Aramex or DHL.

Once your order is dispatched, you will receive a tracking number by email or WhatsApp.

HIBO is not responsible for delays caused by courier services, customs clearance, or incorrect shipping information provided at checkout.

Returns & Exchanges

Due to the hygienic nature of cosmetic products, we do not accept returns or exchanges for change of mind.

However, if there is an issue with your order, we are here to help.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at: info@hibo.pro

Include:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging

Our support team will review the case and respond within 1 business day.
If the issue is confirmed, we will offer either:

  • A replacement product
  • Store credit
  • Refund (where applicable)

Conditions for claims

To be eligible for a replacement or refund:

  • The issue must be reported within 24 hours of delivery
  • The product must be unused
  • The product must be in its original packaging
  • Proof of damage or defect must be provided

We reserve the right to decline claims that do not meet these conditions.

Non-returnable items

We cannot accept returns for:

  • Opened cosmetic products
  • Used items
  • Products purchased on sale or promotion
  • Orders with incorrect shipping details provided by the customer

Failed deliveries

If a delivery fails due to:

  • incorrect address
  • unreachable customer
  • refusal to accept order

the order may be returned to us.
Redelivery fees may apply.

Contact

For any shipping or order issues:
info@hibo.pro